How am I billed?
We keep it simple — you’re billed one week at a time. Your rental automatically renews weekly until you let us know you’re ready for pickup. No surprise charges, no long-term contracts.
How long can I keep my scooter?
As long as you need! Whether it’s one week or a few months, you’re in control. Just let us know when you’re ready to return, and we’ll pick it up same day.
What if my all-terrain tire pops?
We’ve got you covered. If your scooter ever has a tire issue, contact our support team, and we’ll deliver a replacement scooter the same day — at no extra cost, with zero penalty fees. That’s our ScooterDrop service guarantee.
Can I use insurance, HSA, or FSA funds?
Knee scooter rentals may qualify for reimbursement through most insurance plans, HSAs, or FSAs when used for a qualifying medical purpose. We'll gladly provide an itemized rental receipt upon request to support your reimbursement claim. Coverage and eligibility vary, so please check with your insurance provider or HSA/FSA plan administrator
What if the scooter doesn't work for me?
If you're having trouble getting comfortable with your scooter or something doesn't seem right, give us a call. We'll help troubleshoot the issue and, when possible, work with you to find a solution or replacement
Who can I contact for more information?
We’re here to help! Email: support@scooterdrop.com Text/Call: 720-762-8213